The Chatbot Personality Design Process

A master project by Jan Messing, Niklas Rimmler and Nils Riesenberg.

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How do we design the personality of a chatbot?

There was no fixed validated process until today. So we designed the Ā»Chatbot-Personality-Design-ProcessĀ« in our master thesis. It is part of the idea generation process and supports teams in developing a chatbot personality. This influences the perception of the interaction with the chatbot positively.The chatbot personality design process consists of five components, that are displayed on canvas. The result is a personality for a chatbot, that can be experienced through conversation segments. Each individual step can be repeated until it covers the initial idea.

What I did

  • Research
  • Concept
  • Design

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